About Us / FAQ
Welcome to SUITREVIEW!
So Who Are We?
We are a company based in Cologne, Germany specializing in past collections created by the now world famous menswear brand, SUITSUPPLY! We have been in business for over three years starting with an initial store on eBay US. We have since then moved to our own domain and Instagram and are enjoying our independence.
To provide you, the SUITSUPPLY enthusiast, access to the older collections that may have never sold out in retail stores or extremely rare, hard to find items while simultaneously saving you money!
Are we affiliated with SUITSUPPLY?
NO. We DO NOT work for nor are affiliated with SUITSUPPLY in any manner what so ever.
SUIT SUPPLY is a trademark of Suit Supply B.V. All sales, shipping and support is done IN HOUSE by us.
Where do we get our items?
We source both new and lightly used items from ALL OVER THE WORLD. Many SUITSUPPLY employees and enthusiasts purchase items from us and ALL ITEMS are 100% authentic and checked thoroughly for defects before reaching the end consumer.
Are these defective items? Returned Items? Etc. Etc. Etc.
Items listed " NWT or New With Tags" are unworn and untailored items with
absolutely ZERO defects or alterations found.
Items listed " New with Tags Tailored" are unworn, with no defects but tailored with minor alterations that can either be reversed or barely affects wear.
Items listed "USED" are lightly used items that have passed our stringent quality controls and deemed fit to wear! These may or may not have alterations and the listing details should ALWAYS be read prior to purchasing.
Any alterations to items or special notes about items will be written solely in RED to purposely catch your attention.
ALL of our item types are backed by a 30 day warranty.
Are Prices Negotiable?
Our prices ARE NOT NEGOTIABLE. Please refrain from emailing or sending DMs via Instagram pertaining to this matter. Suitsupply has very limited distribution outside of their retail locations, making new and used items very difficult to source. As a result of this there are no counterfeit items on the market and we would all like to keep it that way.
eBay, Grailed or Poshmark are more appropriate platforms for this type of bartering.
Repeated inquiries about price reductions could result in termination/blocking of your account at SUITREVIEW.
Can I have my items TAILORED at SUITSUPPLY?
Suitsupply allows ALL of their trademarked items to be tailored in store irregardless of where they are purchased. It does not matter if you buy from them or a 3rd party. They will NOT warranty or service items purchased from a 3rd party. Again we warranty and service ALL items purchased through SUITREVIEW.
How are items shipped?
We offer FREE WORLDWIDE SHIPPING. Items are sent via USPS if you live in the UNITED STATES and DEUTSCHE POST/CANADA POST if you live in CANADA. All other countries are serviced by DEUTSCHE POST. Import Duties in the UNITED STATES AND EU are fully covered by SUITREVIEW. Customers outside of these areas are solely responsible for any customs duties levied by customs officials. Items returned due to non-payment of customs fees will be charged a 25% restocking fee.
Expedited 2 Day Deliveries are done exclusively by UPS for an additional charge.
How long does delivery take?
Delivery takes about 10 calendar days (not business days)
What is your exchange and return policy?
30 days from the delivery date. We do not charge a restocking fee. The buyer is responsible for return shipping to our local return center in the UNITED STATES or EUROPEAN UNION. Items must be in the same condition as it was delivered to them in. If the item was listed as "new with tags" the item must be returned to us as such or else we cannot offer a refund.
Refund time frame
We do try and process returns as soon as possible. Please allow 3 to 5 days for the money to appear back on your method of payment.
How to contact us?
You can reach us in a number of ways. You can send us a message via the "Contact Us" form on the website, via DM on Instagram or by sending a mail to firstname.lastname@example.org